Support & Assistance
Whether it's your account, payments, gaming, or bonuses — find the help you need quickly and easily. Our Bengali-speaking support team is with you seven days a week, around the clock.
7bot — Play Seamlessly, Anywhere
Choose your issue type and jump straight to the right information
Everything you need to know about updating your profile, changing your password, and account verification.
A guide to transactions via bKash, Nagad, Rocket, and bank transfer.
A full breakdown of the welcome bonus, cashback offers, and wagering requirements.
Rules and guidelines for Sports Betting, Live Casino, and slots.
How to download, install, and troubleshoot the Android and iOS apps.
How to earn VIP tiers, accumulate points, and unlock exclusive rewards.
Account security, data protection, and fraud prevention.
Information on setting your own limits, self-exclusion, and responsible gambling support resources.
7bot's support team provides full service in Bengali. For any issue, reach out through any of the channels below.
The fastest way to get support. Chat with us directly from the website or app.
Active — Average Response Time 2 MinutesUse WhatsApp to send detailed descriptions or screenshots of your issue.
Active 24/7For complex issues, send us an email. You'll receive a detailed response within 4 hours.
support@7bot.best| Channel | Time | Language | Average response time |
|---|---|---|---|
| Live Chat | 24/7, 365 Days | Bengali, English | 1–3 minutes |
| 24/7 | Bengali | 5–15 minutes | |
| 24/7 (Fastest Response During Office Hours) | Bengali, English | 2–4 Hours |
Depositing funds at 7bot is simple. Just follow the steps below and you'll be ready to play in just a few minutes.
Log in to 7bot with your username and password. If you're new, register first.
Select the deposit option from the top menu or your dashboard.
Choose your preferred method — bKash, Nagad, Rocket, or Bank Transfer.
Starting from a minimum of ৳500. Enter the amount and confirm — you'll receive automatic instructions from there.
Send the specified amount to 7bot's designated number. Funds are usually credited to your account within 2–5 minutes.
Please Note: Always use the account number provided by 7bot's system when making a deposit. Sending funds to an old or different number may result in your balance not being credited.
7bot — Safe Gaming in Chittagong
7bot supports all of Bangladesh's most popular mobile banking and bank transfer options
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Charge |
|---|---|---|---|---|
| bKash | ৳500 | ৳500 | 1–5 Minutes | Free |
| Nagad | ৳500 | ৳500 | 1–5 Minutes | Free |
| Rocket (DBBL) | ৳500 | ৳500 | 5–15 minutes | Free |
| Bank Transfer | ৳2,000 | ৳1,000 | 1–6 hours | Free |
| Crypto (USDT) | $10 | $10 | 10–30 minutes | Network fees may apply |
Withdrawals at 7bot are fully automated. Once you submit a request, funds typically arrive in your mobile banking account within 15–30 minutes. Note that first-time withdrawals require KYC verification — this is a one-time step, and all future withdrawals will go through without any hold-up.
The daily withdrawal limit is ৳50,000 for standard members and ৳2,00,000 for VIP members. Withdrawal requests submitted between 11 PM and 6 AM may take slightly longer to process.
7bot — Trusted Betting in Rangpur
It's completely normal to feel a little confused when using an online betting platform for the first time. 7bot The Help Center is built with both new and experienced users in Bangladesh in mind, so anyone can find quick, straightforward solutions to any issue.
Getting started at 7bot — from opening an account to placing your first bet — is a straightforward process. One question we often hear is: why is KYC verification necessary? The answer is simple: it's there to protect you. If anyone ever attempts unauthorised access to your account, having your identity verified means our support team can recover your account quickly.
KYC typically requires a photo ID (NID, passport, or driving licence) along with a selfie. The process usually takes under 24 hours, and once approved, you won't need to go through it again.
7bot bonus offers are generally credited to your account automatically, though some promotions require a promo code. If one is needed, enter it in the designated field at the time of deposit. All offers have a claim deadline — if you don't claim within 72 hours of your deposit, the bonus will typically expire.
Bonus funds cannot be withdrawn directly — they stay in your betting balance and are converted to real balance only after the required wagering conditions are met. Terms vary for each offer, so read them carefully before claiming any bonus.
During live matches, slow page loads can sometimes be caused by your internet connection. Try clearing your browser cache first, or switch to the 7bot mobile app — it's designed to perform well even on lower bandwidth.
If a bet was placed successfully but your account balance hasn't updated, contact Live Chat immediately and provide a screenshot of the transaction. The 7bot team typically resolves issues like this within 15–30 minutes.
Build a few simple habits to keep your 7bot account secure. Your password should be at least 8 characters long and include uppercase and lowercase letters, numbers, and special characters. Never share your login details with anyone — not even the support team needs your password.
Enable Two-Factor Authentication (2FA). It adds an extra layer of security — when you log in, a one-time OTP code is sent to your mobile, and without it no one can access your account. It's also best to avoid betting over public Wi-Fi.
7bot — Bet in the Spirit of Celebration in Rangamati
If you're having trouble installing the app, first make sure the "Install from unknown sources" option is enabled on your phone (for Android). Even though the 7bot app isn't available on the Google Play Store, you can still get it directly from the Download page to download and install the APK file.
If the app crashes or won't load, close it completely and reopen it. If the problem persists, restart your phone. Also check whether you're running an older version of the app — updating to the latest version will give you the most stable and fastest experience.
7bot VIP members receive a level of support that goes well beyond what standard members get. Each VIP account is assigned a dedicated personal account manager, reachable directly via WhatsApp or phone. VIP support tickets are also handled with the highest priority.
VIP members also enjoy higher daily withdrawal limits, exclusive promotions, and access to special tournaments. To reach VIP status, bet regularly and accumulate points. For more details, VIP View Page.
Privacy Policy: 7bot keeps your support chat history, transaction details, and personal data completely confidential. This information is never shared with any third party. To learn more, visit our Privacy Policy View Page.
Most frequently asked questions about payments and gaming
7bot is committed to promoting responsible gaming. Betting is meant to be fun — not a source of income. Set yourself a budget and stick to it. For more details, Responsible Gaming View Page.